Have a problem with Fusion orders?
How can I cancel my Fusion order?
For Fusion orders, you may cancel the order within 1 hour while the cancel button is available. After 1 hour, your files will be sent to production. Please note that once we begin production, the order can NOT be canceled and the files can NOT be ...
My Fusion order status is "Pending/Awaiting Revised File", what should I do?
Our file reviewers have found problems with your Fusion order and require you to modify your files and re-upload them. Please check the inbox of your registered e-mail address, including spam and junk folders, for an e-mail from us. There you will ...
What are the extra characters (production code) printed on my boards?
For tracking and identification purposes, the Seeed production code is added to some empty space on your PCB panel (text height: 0.75 - 1.0mm). It may be required to prove that the boards were made by us and not another manufacturer. The placement of ...
Why is there no updated information from the tracking number?
Packages take 3-5 business days for customs clearance, which means the postal service has not yet received the package and logistics information has not yet been updated to the website. Please try again after 3-5 business days. Some postal services ...
I am not happy with the quality of my Fusion order, what can I do?
In the event of a quality complaint, please prepare the following information: 1. Detailed photos of the affected products and the defect(s). The more detailed the better. 2. A detailed description of the problem and the tests you have performed to ...
How can I change my shipping address?
Please contact us with the correct shipping address as soon as possible using the format below: Name: Street: City: Postcode: State/Province: Country: Phone number: Note: 1. We can only change the shipping address before shipment. 2. Remember to ...
Why haven't I received any e-mails about my order confirmation or status updates?
As soon as you pay and submit your order, an e-mail will be automatically sent to your inbox confirming the order. If you do not see this e-mail in your inbox or any status updates, your e-mail provider or client software may be treating Seeed's ...
Where can I download my invoice?
After placing an order, you can navigate to the Order History to download your invoice. Where can I get a Proforma Invoice for Seeed Fusion orders? If you have not yet placed the order and are looking for a proforma invoice, please proceed to the ...
I chose the wrong color in my Fusion order, can I change it?
You can cancel the order before it has been confirmed, then place a new order with the correct information. Please note that any changes cannot be made after confirmation since it has already been sent for production. Thank you for your ...
Can you solder components which are not in the Seeed Open Parts Library (OPL)?
We can not only solder components from our OPL but also can components from other suppliers, as long as the component meets the following requirements. 1. Components are allowed to be imported into Mainland China. 2. Components are in stock and the ...
Why the website cannot read the BOM file?
日本語 Please make a BOM file which follows this template so that the website can read it correctly. Check the BOM format, only CSV, XLS or XLSX files accepted. Check the BOM content, only allow four rows of information in the BOM, which is Designator, ...