Order Status | Explanation |
Pending | The order is created but payment is not yet received. Processing is paused. |
Closed (Credit card only) | The payment attempt was declined by your bank. Please reinitiate your order and explore alternative payment options, or reach out to your credit card issuer for assistance. |
| Confirming | We are currently processing your payment and will update you once it has been confirmed. |
Confirmed | 1. Payment is confirmed. An auto email will be sent to you. Please check the shipping address, product list, and amount. 2. The order will be processed within 24 business hours. |
Processing | Order is typically packaged and shipped within 48 business hours. |
Shipped | The order has been handed over to the shipping carrier for delivery. A tracking number (if available) will be emailed to you. Note: It may take up to 24 business hours for tracking information to update. |
Traceable | |
Backorder | Some items in your order are back-ordered, causing a delay. You may request a split shipment to send available items first. |
| Canceled | Order has been canceled. |
Refunded | The refund has been issued to your original payment account. |