Have a shipment problem with Fusion orders?
Why is it taking so long for customs clearance?
Normally, it takes 3~5 business days. But the following reasons will delay the submission of goods to customs.1. Lack of "VAT/EORI/EORI/CNPJ" number. 2. Missing shipping information or incorrect information. 3. Shipping address is not in English. ...
Why doesn't my tracking number work on the tracking website?
Packages may take 3-5 business days for customs clearance (excluding Express DHL), which mean the postal service has not yet received the package and logistics information has not yet been updated to the website. Please try again after 3-5 business ...
Why has my Air Mail package still not arrived?
If your order has been sent via Registered Air Mail, you can check the status at http://www.17track.net/en. However, there is no good quality guarantee, tracking information may be slow to update or cease completely and delivery is much slower. It ...
How can I get the shipping cost/methods for Fusion orders?
Shipping cost is based on size, weight, the destination of the package, we have a shipping calculation system on the checkout page. after adding all of the items to the shopping cart, please proceed to the checkout step and fill in your shipping ...
Why is the Tax ID/Personal ID required?
Some countries' customs authorities require importers to provide their tax ID number (for businesses) or personal identification number (for individuals). When you enter your ID number on the Seeed checkout page, it will only be used to fill in the ...
Singapore Post service no longer available for Fusion orders dispatched to Canada
Fusion has made the decision not to use Singapore Post for delivery to Canada. Please accept our sincere apologies for any inconvenience caused. We have made this decision in order to improve your shopping experience. The reasons as to why we have ...
Seeed Do NOT Allowed to do any low-value reporting operations.
Tax evasion is an illegal action on the basis of Customs Law. Therefore, we are not allowed to do any low-value reporting operations.
Where do you ship the orders?
We have different warehouses to ship our products. For Fusion orders, we ship it from Shenzhen China. For Bazaar order, we ship it from HK China.